Terms and Conditions
- Description of Goods and Services
TipTapPay is an online platform that offers a variety of digital products, electronic vouchers, and subscription-based services. Our products and services are delivered electronically via our website or mobile platform. Customers can purchase and access their chosen items or subscriptions immediately upon successful payment confirmation.
- Return and Refund Policy
Due to the digital and electronic nature of our products and services, all sales are generally final. However, we are committed to customer satisfaction and will review refund or cancellation requests on a case-by-case basis in the following circumstances:
- If an incorrect product or voucher was delivered.
- If the product or service could not be accessed due to a verified technical error on our system.
- If the transaction was processed in error or duplicated.
All refund requests must be submitted in writing within 7 (seven) calendar days of the transaction date to [your support email].
Approved refunds will be processed using the same payment method used for the original purchase within 10 business days.
Please note that we reserve the right to decline refund requests that do not meet the above conditions.
- Privacy Policy
TipTapPay is committed to protecting your personal information and privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
We collect and process personal data only for the purpose of completing transactions, providing customer support, and delivering purchased products or services.
Customer information will not be sold, shared, or rented to any third parties except as required by law or as necessary to process payments securely (e.g. to FNB Merchant Services and card processors).
We implement reasonable and industry-standard security measures — including encryption, firewalls, and secure data storage — to protect all personal and payment information submitted through our platform.
All card details are processed securely via FNB Merchant Services and no card information is stored on our servers.
- Transaction Currency
All transactions will be processed in South African Rands (ZAR) only. Prices displayed on the website are inclusive of all applicable taxes.
- Delivery Policy
All our products and services are delivered electronically.
Upon successful payment confirmation:
- Digital products or vouchers will be available immediately via your online account or email delivery.
- Subscription services will be activated automatically and accessible via our online platform.
No physical delivery of goods will occur.
If you do not receive your electronic delivery within 1 hour of purchase, please contact our support team at [your support email].
- Country of Domicile
This website is governed by the laws of the Republic of South Africa, and TipTapPay is domiciled in South Africa.
Physical/Registered Address:
[Insert your registered business address here]
- Customer Service Contact Information
If you have any questions, complaints, or require assistance, please contact us:
- Email: customerservice@tiptappay.co.za
- Telephone: 087 265 5918
- Business Hours: Mon–Fri, 08:00–17:00 SAST